BETTERSTRONGERLEARNCELEBRATESMARTERSPORTIERCOMPETEPARIS TOGETHER.
• Let's make it happen •
![](https://directexpressline.com.au/wp-content/uploads/2023/10/Roundedmkp.png)
Chatbot System.
With just a tap, you can have quick and direct access to our site whenever you need it. Follow the simple steps below to add our website to your home screen:
How it works
![](https://directexpressline.com.au/wp-content/uploads/2023/09/02.png)
Why choose Direct Express Line.
Trust and Reliability
Trust is the foundation of our business. We have been operating since 2016 and have built a solid reputation for being reliable and processing remittances securely and promptly. Our track record speaks for itself, as countless individuals and families have entrusted us with their hard-earned money, knowing it will reach its intended recipients without any hassle.
Exceptional Customer Service
Our dedicated team is always ready to assist you with any queries or concerns you may have. We believe in providing personalized support, ensuring that your experience with us is smooth and satisfactory. Your satisfaction is our top priority. We believe in building long-term relationships with our customers and we are committed to going above and beyond normal standards to meet your needs.
Competitive and Flexible Rate
We understand the importance of every dollar you send. That's why we strive to offer highly competitive rates, ensuring that you and your loved ones receive the maximum value from your remittance. With us, you can rest assured that you get the best market rates.
Fast and Secure Transaction
We pride ourselves on our fast and reliable service. We understand that your money needs to arrive quickly and we work hard to ensure that your transactions are processed promptly and efficiently.
About Us.
Direct Express Line is a leading provider of secure and efficient money transfer solutions, dedicated to helping individuals and businesses send and receive funds between Mongolia and Australia with efficiency, security, and reliability.
We are proud member of AUSTRAC. We strive to make your remittance experience simple, convenient, and cost-effective. Choose our remittance service for a seamless and trustworthy money transfer experience.
Our Mission.
Direct Express Line Mission statement is simple: We aim to facilitate seamless financial transactions between Mongolia and Australia connecting people and enabling them to support their loved ones and businesses in a fast and reliable manner. We aim to provide competitive and flexible exchange rates and excellent customer service to ensure your satisfaction.
Our Values.
Customer-Center Approach
We prioritize the needs and satisfaction of our customers, ensuring transparency, reliability, and efficiency in all our remittance services. We are dedicated to delivering exceptional customer experiences and building long-lasting relationships based on trust.
Integrity and Compliance
We uphold the highest standards of integrity, ethics, and regulatory compliance. We prioritize data privacy and security, ensuring that our customers’ information is protected at all times. Our commitment to compliance guarantees a safe and trustworthy environment for all financial transactions.
Social Responsibility
We are dedicated to giving back to our community. Beyond Remittance services, we actively support local initiatives and charities that align with our mission and values. We are proud of supporting Lantuu Dohio Australia and being a Magic Business of theirs.
Collaboration and Partnerships
We recognize the value of collaboration and actively seek partnerships with financial institutions and organizations. By working together, we can leverage collective expertise and resources to create a more inclusive and efficient remittance ecosystem.
Thank you.
Frequently Asked Questions.
How does your remittance service work?
Our remittance service allows customers to send money between Australia and Mongolia. Customers can initiate transfers through our online platform or at our physical locations.
Once the transfer is initiated, we convert the funds into the recipient’s currency and facilitate the delivery of funds to the designated recipient.
What are the fees associated with your remittance service?
Our Fees are included in the Exchange rate we offer you and there are no Additional Costs to use our services.
How long does it take for a remittance to reach the recipient?
Typically we aim to be able to Transfer your Funds so the Recipient receives them within 5-10 minutes. But of course, we always say to our clients to allow 1 hour as in 0.01% of cases this timeline may occur.
What documents or information do I need to send a remittance?
To send a remittance, you need to provide your identification details such as your driver’s License or Passport and the recipient’s name, address, and bank account information.
What happens if there is an issue or error with my remittance?
In the rare event of an issue or error with your remittance, we have a dedicated customer support team ready to assist you. Please reach out to us with your transaction details and we will investigate the matter promptly to resolve any concerns or errors.
Can I cancel or modify a transfer after it has been initiated?
Yes, but you will need to contact us typically within 3-5 minutes of your request as the transaction otherwise would be enacted in this time frame.
What are the available transfer methods?
We offer several transfer methods, including bank transfers and cash pickups depending on the location. Our staff can guide you through the available methods for your specific transfer.
Are there any transaction limits?
Transaction limits may vary depending on the destination country and the applicable regulations. For larger transfers, we may require additional documentation or verification procedures to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations. Our customer service team can provide detailed information on transaction limits for your specific needs.
Is the transfer process secure?
Yes, we prioritize the security of your funds and personal information. We employ robust encryption protocols and follow industry best practices to ensure the confidentiality and integrity of your transactions. Additionally, we comply with relevant financial regulations to maintain a secure remittance environment.
Are you involved in community activities?
We’re willing to support activities that match our values in our community. We’re also proud of supporting Lantuu Dohio Australia and being a Magic Business of theirs.
How can I contact your customer service team?
You can contact our customer service team through various channels such as phone, email, or live chat. Our customer service representatives are dedicated to assisting you and addressing any questions or concerns you may have regarding our services.
Still need help? Contact Us
Start your remittance journey with us today.
Mongolia:
(+976) 8089 1212
(+976) 8610 1212
Australia:
(+61) 404 976 976
(+61) 406 976 976
connect@directexpressline.com.au
115 Bathurst Street, Sydney NSW 2000 Australia