Last Updated: June 2026

At SENDORA, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, mobile applications, products, and services.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect personal information including:

• Full name
  • Date of birth
  • Residential address
  • Email address
  • Phone number
  • Identification documents
  • Bank account information
  • Transaction information
  • Any information provided when contacting our team

1. Why We Collect Information

We collect personal information to:

• Provide our services
  • Verify your identity
  • Process transactions
  • Meet our legal and regulatory obligations
  • Prevent fraud and financial crime
  • Improve our products and services
  • Provide customer support

1. Identity Verification

To comply with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations, we may collect and verify identification information before providing services.

1. Disclosure of Information

We may disclose personal information to:

• Banking and payment partners
  • Identity verification providers
  • Regulatory authorities
  • Law enforcement agencies where required by law
  • Service providers who assist us in delivering our services

We do not sell personal information to third parties.

1. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

1. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website usage.

1. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate or incomplete.

1. Complaints

If you have concerns about how we handle your personal information, please contact us. We will investigate and respond within a reasonable timeframe.

1. Contact Us

SENDORA

ABN 72 163 415 585

Sydney, Australia

Email: connect@sendora.com.au

1. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.