Last Updated: June 2026

1. Our Commitment

At SENDORA, we are committed to providing reliable, professional, and customer-focused services.

If you are dissatisfied with any aspect of our services, we encourage you to let us know so we can investigate and resolve the issue promptly and fairly.

1. How to Make a Complaint

You can submit a complaint by contacting us via:

Email: complaints@sendora.com.au

Please include:

• Your full name
  • Contact details
  • Transaction reference number (if applicable)
  • Details of your complaint
  • Any supporting information or documents

We will acknowledge receipt of your complaint as soon as reasonably practicable.

1. Complaint Resolution Process

Upon receiving your complaint, SENDORA will:

• Review the matter carefully
  • Investigate the circumstances
  • Contact relevant parties where necessary
  • Keep you informed of progress
  • Provide a written response

We aim to resolve complaints as quickly as possible and generally within 30 calendar days.

1. Further Review

If you are not satisfied with our response, you may contact us for further review and clarification.

Where applicable, customers may also seek assistance from relevant regulatory or dispute resolution bodies.

1. Privacy-Related Complaints

If your complaint relates to privacy or personal information, it will be handled in accordance with our Privacy Policy.

1. Continuous Improvement

SENDORA values customer feedback and uses complaints as an opportunity to improve our services, systems, and customer experience.

1. Contact Us

SENDORA

ABN 72 163 415 585

Sydney, Australia

General Support:
support@sendora.com.au

Complaints:
connect@sendora.com.au

Website:
www.sendora.com.au